Practice Policies

Confidentiality

All staff operate by the practices strict confidentiality guidelines.

Data Protection Act

We use computers in the surgery to help with prescriptions and records.

Safeguarding children, young people, and adults

If you have any safeguarding concerns about yourself or someone else you know, it is important that you inform the right people.

Inclusivity

As an inclusive business we support employees.

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

What should I do if I wish to make a complaint?

Please contact the Patient Liaison Officer either in person, by phone or in writing stating the nature of your complaint.

Appointment Punctuality Policy

Sometimes, patients will be late to appointments at Binfield Road Surgery due to things beyond their control.

GDPR

Patients have the right to access their data and any supplementary information held by Binfield Road Surgery.

Did Not Attend (DNA) Policy 

This policy aims to guide the management of patients who miss their appointments.

Heidi (AI Software)

A helpful AI tool which allows clinicians to focus entirely on you during your visit while still allowing them to accurately capture medical information