In order to help those that most need to talk to us, please use the telephone appointments for health concerns and eConsult for everything else such as referrals information, sick notes and results.

We offer all telephone appointments at booked times so you will know (approximately) when you will be contacted.

There are lots of ways to get in touch with us:

  • eConsult – see below for full details of how to get a speedy response to health or administrative needs for you and your family.
  • Book in-advance telephone appointments (including evening appointments)
  • On the day telephone appointments
  • Telephone appointments available with trusted local doctors and nurses

HOW DO I BOOK AN APPOINTMENT?

All telephone appointments can be booked via:

1. The NHS app which you can download on Android or Apple phones at the Google Play or iOS stores.

2. By calling 020 7622 1424.

Those patients who need an examination following a telephone assessment will be offered a video call or appointment at the practice.

Please click here for a YouTube video with details of how video calls work.

Please note that although we are open, you will not be allowed to enter the building unless you have been contacted by a member of our team asking you to attend the practice and assessed for COVID symptoms. A temperature check may be undertaken on arrival.

eConsult
NHS App

Rather than call, you can quickly and easily get help for you or your family 24 hours a day by completing a short online form using eConsult and you will receive a speedy response (by telephone, text or email).

eConsult is now available to all of our patients for health concerns and general advice. If you need support using eConsult, our team will be happy to help you. If you are requesting advice about a skin condition please attach a photo via this secure method.

You can quickly and easily complete an eConsult request online and do not need a telephone appointment for the following:

  • Results
  • Medication requests
  • Sick (fit) notes
  • Letters
  • Chasing hospital referrals or appointments
  • Insurance and medical reports
  • Maternity or prescription exemption certificates
  • Other requests for documents or paperwork

Results will be visible to you on the NHS app if you have signed up (this is quick and easy to do!). Please be assured if your results need any further action, one of the team will contact you.

Medications should be requested via the NHS App, using eConsult or via your pharmacy. For your safety, we are unable to accept medication requests over the telephone.

Your Named GP

You may be aware that all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

We know that some patients will wish their named GP to be a particular doctor. Where a patient expresses a preference as to which doctor they have been assigned, the practice will make reasonable efforts to accommodate this request, but we would like to reassure patients that this system does not prevent you from seeing any GP in the practice as you currently do. Your named GP will not be available at all times.

If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.

Catchment area
Medical tests

Non-English Speaking Patients

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Click the button below to see a list of all available languages.

Read More

What our patients say:

98%

of patients find the receptionists at this GP practice helpful

Local (CCG) average: 89%, National average: 89%

98%

of patients felt their needs were met during their last general practice appointment

Local (CCG) average: 94%, National average: 94%

98%

of patients had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%, National average: 95%

93%

of patients took the appointment they were offered

Local (CCG) average: 93%, National average: 94%

93%

of patients describe their overall experience of this GP practice as good

Local (CCG) average: 84%, National average: 83%

96%

of patients were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%, National average: 93%

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