In order to help those that most need to talk to us, please use the face to face and telephone appointments for health concerns and AccurX Patient Triage for everything else such as referrals information, sick notes and results.
There are lots of ways to get in touch with us:
We offer all telephone appointments at booked times so you will know (approximately) when you will be contacted.
Appointments can be booked via:
1. The NHS app which you can download on Android or Apple phones at the Google Play or iOS stores.
2. By calling 020 7622 1424.
Please note that although we are open, you will not be allowed to enter the building unless you have been contacted by a member of our team asking you to attend the practice and assessed for COVID symptoms. A temperature check may be undertaken on arrival.
Rather than call, you can quickly and easily get help for you or your family by completing a short online form using AccurX Patient Triage and you will receive a speedy response (by telephone, text or email).
AccurX Patient Triage is now available to all of our patients for health concerns and general advice. If you need support using AccurX Patient Triage, our team will be happy to help you. If you are requesting advice about a skin condition please attach a photo via this secure method.
You can quickly and easily complete an AccurX Patient Triage request online and do not need a telephone appointment for the following:
Results will be visible to you on the NHS app if you have signed up (this is quick and easy to do!). Please be assured if your results need any further action, one of the team will contact you.
Medications should be requested via the NHS App, using AccurX Patient Triage or via your pharmacy. For your safety, we are unable to accept medication requests over the telephone.
You may be aware that all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.
We know that some patients will wish their named GP to be a particular doctor. Where a patient expresses a preference as to which doctor they have been assigned, the practice will make reasonable efforts to accommodate this request, but we would like to reassure patients that this system does not prevent you from seeing any GP in the practice as you currently do. Your named GP will not be available at all times.
If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Click the button below to see a list of all available languages.
98%
of patients find the receptionists at this GP practice helpful
Local (CCG) average: 89%, National average: 89%
98%
of patients felt their needs were met during their last general practice appointment
Local (CCG) average: 94%, National average: 94%
98%
of patients had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
Local (CCG) average: 95%, National average: 95%
93%
of patients took the appointment they were offered
Local (CCG) average: 93%, National average: 94%
93%
of patients describe their overall experience of this GP practice as good
Local (CCG) average: 84%, National average: 83%
96%
of patients were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
Local (CCG) average: 93%, National average: 93%
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