Services Available

We would be grateful for your help in using the telephone service for health concerns only – please use the NHS App or AccurX Patient Triage for everything else.

Please read below for further details on both of these services…

picture of mobile phone with booking options at the GP practice

The NHS App:

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet and can be downloaded on Android or Apple phones at the Google Play and iOS stores.

You can also access NHS App services from the browser on your desktop or laptop computer. To find out more go to nhs.uk/app.

Who is it suitable for?

To use the NHS App you must be aged 13 or over and registered with a GP surgery in England.

How does it work?

Use the NHS App to:

get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
book appointments – search for, book and cancel appointments at your GP surgery. See details of your upcoming and past appointments.
get health advice – search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice and medical help near you.
view your health record – securely access your GP health record to see information like your allergies and your current and past medicines. If your GP surgery has given you access to your detailed medical record, you can also see information like test results and details of your consultations.
register to be an organ donor – choose to donate some or all your organs and check your registered decision.
find out how the NHS uses your data – choose if data from your health records is shared for research and planning.

To find out about new features, go to nhs.uk/app.

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Watch a video about the NHS App

AccurX Patient Triage:

Rather than call, you can quickly and easily get help for you or your family by completing a short online form using AccurX Patient Triage and you will receive a speedy response (by telephone, text or email).

AccurX Patient Triage is now available to all of our patients for general advice. If you need support using AccurX Patient Triage, our team will be happy to help you. If you are requesting advice about a skin condition please attach a photo via this secure method.

You can quickly and easily complete an AccurX Patient Triage request online and do not need a telephone appointment for the following:

Non-urgent medical advice
Results
Medication requests
Sick (fit) notes (new and extensions)
Letters
Chasing hospital referrals or appointments
Insurance and medical reports
Maternity or prescription exemption certificates
Other requests for documents or paperwork

Results will be visible to you on the NHS app if you have signed up (this is quick and easy to do!). Please be assured if your results need any further action, one of the team will contact you.

Repeat Prescriptions: For your safety, we are unable to accept medication requests over the telephone.
Medications should be requested either by completing our online request form, via the NHS App, using AccurX Patient Triage or via your pharmacy.

Non-English-Speaking Patients

These fact sheets are for new asylum seekers. They explain the role of the UK’s health services, the NHS. They cover issues like the role of GPs, how to register, and how to access emergency services.

We took special care to use clear language. We tested the content and style with user groups. Click the button below to see a list of all available languages.