We would be grateful for your help in using the telephone appointments for health concerns only – please use the NHS App or eConsult for everything else.

Please read below for further details on both of these services…

NHS App
eConsult

The NHS App:

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet and can be downloaded on Android or Apple phones at the Google Play and iOS stores.

You can also access NHS App services from the browser on your desktop or laptop computer. To find out more go to nhs.uk/app.

Who is it suitable for?

To use the NHS App you must be aged 13 or over and registered with a GP surgery in England.

How does it work?

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
  • book appointments – search for, book and cancel appointments at your GP surgery. See details of your upcoming and past appointments.
  • get health advice – search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice and medical help near you.
  • view your health record – securely access your GP health record to see information like your allergies and your current and past medicines. If your GP surgery has given you access to your detailed medical record, you can also see information like test results and details of your consultations.
  • register to be an organ donor – choose to donate some or all your organs and check your registered decision.
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning.

To find out about new features, go to nhs.uk/app.

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Watch a video about the NHS App

eConsult:

Rather than call, you can quickly and easily get help for you or your family 24 hours a day by completing a short online form using eConsult and you will receive a speedy response (by telephone, text or email).

eConsult is now available to all of our patients for general advice. If you need support using eConsult, our team will be happy to help you. If you are requesting advice about a skin condition please attach a photo via this secure method.

You can quickly and easily complete an eConsult request online and do not need a telephone appointment for the following:

  • Results
  • Medication requests
  • Sick (fit) notes
  • Letters
  • Chasing hospital referrals or appointments
  • Insurance and medical reports
  • Maternity or prescription exemption certificates
  • Other requests for documents or paperwork

Results will be visible to you on the NHS app if you have signed up (this is quick and easy to do!). Please be assured if your results need any further action, one of the team will contact you.

Medications should be requested via the NHS App, using eConsult or via your pharmacy. For your safety, we are unable to accept medication requests over the telephone.

Medical tests

Non-English Speaking Patients

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Click the button below to see a list of all available languages.

Read More

What our patients say:

98%

of patients find the receptionists at this GP practice helpful

Local (CCG) average: 89%, National average: 89%

98%

of patients felt their needs were met during their last general practice appointment

Local (CCG) average: 94%, National average: 94%

98%

of patients had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%, National average: 95%

93%

of patients took the appointment they were offered

Local (CCG) average: 93%, National average: 94%

93%

of patients describe their overall experience of this GP practice as good

Local (CCG) average: 84%, National average: 83%

96%

of patients were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%, National average: 93%

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