To enhance patient experience and quality of care, we have implemented Heidi Health, an AI transcriber, to aid documentation during consultations.
How does it work?
Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit while still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.
It transcribes patient encounters such as telephone consultations and face-to-face consultations via a microphone.
What are the benefits of Heidi Health to me, a patient?
Heidi allows clinicians to focus more on the patient rather than taking notes. This can result in a more engaging and empathetic consultation experience.
Do I have to give consent?
Your consent is crucial! All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.
How is my data managed?
Stringent UK compliance frameworks are adhered to by Heidi Health, ensuring secure and confidential handling of your personal information. Heidi Health complies with NHS standards (DTAC, DSPT, DCB0129), the Data Protection Act, and GDPR.
Hosting of your data within the UK complies with local protection regulations, thereby enhancing security.
Audio recordings are generated simultaneously at the time of the appointment, meaning no recordings are ever stored. The generated notes are then deleted, ensuring privacy and security.
For more information, please speak to a member of our admin team, click here to see a digital poster or visit heidihealth.com.
