To all our patients,
We wanted to let you know that the practice is open as usual to look after you during this challenging time. If you are concerned about your (or your family's health, follow your instincts and do not delay or avoid seeking medical advice. You can access us by calling 0207 622 1424 during our opening hours of 8.00am to 6.30pm as usual from Monday to Friday.
Due to the high volume of calls, we would be grateful if you would call before 12pm so that we can arrange for a member of staff to contact you.
Please note that although we are open, you will not be allowed to enter the building unless you have been contacted by a member of our team asking you to attend the practice.
If you need to contact us because you are concerned about your health, please do call us before midday (if possible) so we can try and manage the numbers of people needing attention and arrange for a staff member to call you sooner to discuss- this is very important if you think you may need a home visit so please call us as early as you can on 0207 622 1424.
Most patient concerns can be dealt with by phone or by video and we will invite you to the practice only if we need to examine you (as long as it is safe to do so).
We want to continue serving you as normally as possible during this time. To keep you safe and reduce transmission
THE PRACTICE IS OPEN WITH ALL OUR APPOINTMENTS BEING OVER THE TELEPHONE ONLY- PLEASE BOOK BY CALLING 02076221424. PLEASE NOTE THE DOOR REMAINS CLOSED (UNLESS YOU HAVE BEEN CONTACTED BY A MEMBER OF OUR TEAM ASKING YOU TO ATTEND THE PRACTICE)
The doctor or nurse will return your call as soon as possible to assess your needs and those that the clinicians feel need face to face assessment will be invited to the practice. In some cases, the clinician may invite you to join a video call to assess you further- this is a secure line and confidential between the doctor and patient. Please see this Youtube video for details of how video messaging works: https://www.youtube.com/watch?v=xxW4ssN3y90
Our phonelines may be much busier than usual but please bear with us as the dial tone continues to ring; we are working our hardest to answer as quickly as we can.
If you already have an appointment booked in advance, please expect a telephone call instead from the clinician. If there is an administrative issue that the team can help you with, please use the new secure eConsult online request system (scroll down for more information). Please do not come to the practice unless you have been asked to attend as you will not be allowed access; this includes collection of paperwork.
Thank you for your understanding at this very challenging time. We recognise this is a significant change to the way we operate however we have taken these steps in coordination with the latest guidance.
The Team at Binfield Road Surgery
The situation is evolving, so to ensure you see the most up-to-date information, please visit www.nhs.uk/conditions/coronavirus-covid-19
use the new government coronavirus information service on WhatsApp:
The symptoms of coronavirus are:
- a cough
- a high temperature
- shortness of breath
If you have any of these symptoms, to protect yourself and others, please go home, and do not leave your house for 7 days from when your symptoms started.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
• you think you might have coronavirus
• you've been in close contact with someone with coronavirus
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Please note we have temporarily removed online booking for appointments and apologise for any inconvenience.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
*Important Information about your data*
In line with GDPR regulations that came into force on 25th May 2018, we have reviewed our privacy policies to ensure that your personal data is managed appropriately. If you would like further information, please feel free to contact us.
To read our Privacy Notice, click here.
We contribute to the Clinical Practice Research Datalink, click here to view more
To help the NHS respond to the COVID-19 pandemic, NHS Digital have made some temporary changes to the way that your data is handled. These changes are being made to improve the access that health care professionals have to your records and to help them to more safely treat and advise patients. For more information, please click here.
Welcome to Binfield Road Surgery Online
At Binfield Road Surgery in London the doctors and nurses take pride in offering the highest standard of patient-centered healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations, and well-person check-ups.
We are committed to providing high quality primary healthcare in a friendly environment. The practice policy is to accept all people wishing to join our list that live in our catchment area irrespective of any other circumstances
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
For patient online information, visit www.lambethpatientonline.nhs.uk
(Site updated 22/05/2020)