Practice Policies

Appointment Punctuality Policy

Sometimes, patients will be late to appointments at Binfield Road Surgery due to things beyond their control.

Comments and Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, if there is a complaint about the service received from any of the staff working in this practice, this policy outlines guidance as to how to make a complaint.

Confidentiality

All staff operate by the practices strict confidentiality guidelines.

Data Protection Act

We use computers in the surgery to help with prescriptions and records.

Did Not Attend (DNA) Policy 

This policy aims to guide the management of patients who miss their appointments.

Disability Access

Our practice is accessible and inclusive, offering a range of facilities and support for patients with disabilities or communication needs.

Equality and Diversity Policy

A key aspect is creating a diverse workplace, with equal opportunity afforded to all, is the non-toleration of any form of discrimination, direct or indirect, within working arrangements and practices.

GDPR

Patients have the right to access their data and any supplementary information held by Binfield Road Surgery.

Heidi (AI Software)

A helpful AI tool which allows clinicians to focus entirely on you during your visit while still allowing them to accurately capture medical information.

Inclusivity

As an inclusive business we support employees.

Late Patient Policy

Patients are expected to arrive in good time for their appointments. This policy outlines the procedure for if patients arrive late.

Medicine Supply For British Nationals Going Abroad

If you're taking medicines for a health condition, and you're planning on being away from home for a while, it's good to be prepared.

Safeguarding children, young people, and adults

If you have any safeguarding concerns about yourself or someone else you know, it is important that you inform the right people.

Unacceptable Actions Policy

On the rare occasions when an individual’s behaviour becomes unacceptable, we must take appropriate steps to protect our team and maintain our ability to deliver care effectively. This policy outlines how we will manage these situations.

Zero Tolerance Policy

Patients should behave in an acceptable manner and violent or abusive behaviour towards staff or patients may result in removal from our practice list.