What should I do if I wish to make a complaint?
Please contact the Patient Liaison Officer either in person, by phone or in writing stating the nature of your complaint and giving as much details as possible, such as the date, the time, who was involved, what was said and any other information that will help us to investigate.
The Patient Liaison Officer will acknowledge your complaint within 3 working days and will endeavour to respond to you within 14 working days.
If you would like independent advice on how to make a complaint then you can contact POhWER www.pohwer.net – this is the NHS Complaints Advocacy service that is free, confidential and independent of the NHS
The Health Service Ombudsman
If your complaint cannot be resolved locally, you have the right to take your complaint to the Ombudsman.
Tel: 0345 015 4033
Email: [email protected]
Write: Millbank Tower, Millbank, London SW1P 4QP.
