Comments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
This practice welcomes the feedback it receives from its patients and uses this as a way to make improvements to the way of working and the services it provides. The practice operates an in-house complaints procedure which is managed by the Patient Liaison Officer, Miss Laura Dantas.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and you can use the links at the bottom of the page for your feedback and suggestions.
What should I do if I wish to make a complaint?
Please contact the Patient Liaison Officer either in person, by phone or in writing stating the nature of your complaint and giving as much details as possible, such as the date, the time, who was involved, what was said and any other information that will help us to investigate.
The Patient Liaison Officer will acknowledge your complaint within 3 working days and will endeavour to respond to you within 14 working days.
If you would like independent advice on how to make a complaint then you can contact POhWER www.pohwer.net – this is the NHS Complaints Advocacy service that is free, confidential and independent of the NHS
The Health Service Ombudsman
If your complaint cannot be resolved locally, you have the right to take your complaint to the Ombudsman.
Tel: 0345 015 4033
Email: [email protected]
Write: Millbank Tower, Millbank, London SW1P 4QP.
