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What our patients say:

98%

of patients find the receptionists at this GP practice helpful

Local (CCG) average: 89%, National average: 89%

98%

of patients felt their needs were met during their last general practice appointment

Local (CCG) average: 94%, National average: 94%

98%

of patients had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%, National average: 95%

93%

of patients took the appointment they were offered

Local (CCG) average: 93%, National average: 94%

93%

of patients describe their overall experience of this GP practice as good

Local (CCG) average: 84%, National average: 83%

96%

of patients were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%, National average: 93%

Urgent update: Information on the Synnovis cyber attack

Advice in your region:

On Monday 3 June, Synnovis, a provider of lab services, was the victim of a ransomware cyber attack.

This is having a significant impact on the delivery of services at Guy’s and St Thomas’, King’s College Hospital NHS Foundation Trusts and primary care services in south east London.

Emergency care continues to be available, so patients should access services in the normal way by dialing 999 in an emergency and otherwise using 111, and patients should continue to attend appointments unless they are told otherwise.

As a result of the attack, the laboratory is currently unable to accept routine blood, urine and stool samples. This means we are unable to accept samples and unable to book any blood test appointments at the practice until further notice.

NHS England has deployed a cyber incident response team, which is working round the clock to support Synnovis and provide emergency guidance, as well as coordinating with health services across the capital to minimise disruption to patient care.

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