Binfield Road Surgery1 Binfield RoadLondon, SW4 6TBTel: 020 7622-1424
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All staff operate by the practices strict confidentiality guidelines. We will not disclose your information to anyone else without your consent. If someone is calling to collect you from the surgery please advise the receptionist that you are willing for us to inform another person that you are here at the surgery.
When booking emergency appointments, please ask at the reception desk for one of our confidential slips. By using these slips, you are able to inform the receptionists of your problem without the rest of the waiting room overhearing.
We use computers in the surgery to help with prescriptions and records. The information on computer is completely confidential and we comply with the obligations of the Data Protection Act.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
This practice welcomes the feedback it receives from its patients and uses this as a way to make improvements to the way of working and the services it provides. The practice operates an in-house complaints procedure which is managed by the Practice Manager, Miss Aimee Peraux.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Please contact the practice manager either in person, by phone or in writing stating the nature of your complaint and giving as much details as possible, such as the date, the time, who was involved, what was said and any other information that will help us to investigate.
The practice manager will acknowledge your complaint within 3 working days and will endeavour to respond to you within 14 working days.
If you would like independent advice on how to make a complaint then you can contact POhWER www.pohwer.net - this is the NHS Complaints Advocacy service that is free, confidential and independent of the NHS
If your complaint cannot be resolved locally, you have the right to take your complaint to the Ombudsman. Tel: 0345 015 4033 Email: firstname.lastname@example.orgWrite: Millbank Tower, Millbank, London SW1P 4QP.
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