This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Please note that the practice will be closed for staff training from 12.30pm on Thursday 18th January and will re-open at 5:00pm (by appointment only).  We will re-open as normal on Friday 19th January at 8:00am. If you need to speak to a doctor urgently when we are closed, please telephone SELDOC on 0208 693 9066.

Book your flu appointment today!

Please call our team on 0207 622 1424 or you can book online here

Unsure if you are eligible for the flu vaccine? Find out more here.

Protect your child against flu this winter. Click here for more info

The Flu Vaccine- Who should have it and why?

New online Sexual Health Service sxt.org.uk

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

This practice welcomes the feedback it receives from its patients and uses this as a way to make improvements to the way of working and the services it provides. The practice operates an in-house complaints procedure which is managed by the Practice Manager, Miss Aimee Peraux.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

What should I do if I wish to make a complaint?

Please contact the practice manager either in person, by phone or in writing stating the nature of your complaint and giving as much details as possible, such as the date, the time, who was involved, what was said and any other information that will help us to investigate.

The practice manager will acknowledge your complaint within 3 working days and will endeavour to respond to you within 14 working days.

If you would like independent advice on how to make a complaint then you can contact POhWER www.pohwer.net - this is the NHS Complaints Advocacy service that is free, confidential and independent of the NHS

The Health Service Ombudsman

If your complaint cannot be resolved locally, you have the right to take your complaint to the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website